Communication Enhancement with Drama Techniques Analysis of Inter-Team Dynamics and the Adaptation Process

Abstract

This study explores the effectiveness of creative drama-based training in addressing communication problems within R&D teams working remotely or in hybrid settings. Sixteen employees from an international telecommunications company in Türkiye participated in a one-day, in-person workshop titled “Communication and Relationship Management through Drama Techniques.” Activities such as Story Completion, Role Playing, Emotion Cards, and Group Sculpture were designed to tackle issues like role ambiguity, poor feedback, and lack of information sharing. Data were collected through structured observations, verbal feedback, and two-week follow-up monitoring. Results indicate that the training improved active listening, empathy, feedback quality, and collaborative decision-making. The findings suggest that drama-based methods not only reveal hidden communication barriers but also promote lasting behavioural improvements. This research provides theoretical insights into the value of drama techniques for enhancing communication and synergy in remote or hybrid technology teams.