Published: 2023-10-02

A Four-Step Method for the Selection of CRM Software Packages

Salvatore Barbato, Fabio Fortino, Daniele Genovese, Serena Mercatelli

87-99

Quality Management Systems Implementation and their Output on Productivity and Organisational Performance

Carlos Barbosa-Bastos, Francisca Beatriz Ferreira, Marília Cordeiro

114-130