Barbato, Salvatore, Fabio Fortino, Daniele Genovese, and Serena Mercatelli. “A Four-Step Method for the Selection of CRM Software Packages”. Journal of Management World 2023, no. 4 (October 2, 2023): 87–99. Accessed June 14, 2026. https://academiainsight.com/index.php/mw/article/view/1051.