Saini, Balveer, Dharamender Singh, and Kailash Chand Sharma. 2025. “A Queueing Theory Approach to Analyze the Impact of COVID-19 Pandemic on Hospitals System Capabilities: A Lesson for Future Pandemic Preparedness”. Journal of Management World 2025 (1):718-27. https://doi.org/10.53935/jomw.v2024i4.767.