HAI, Ong Boon; ZANDI, GholamReza; MANSORI, Shaheen; SHAHZAD, Imran Ahmed. Impact of customer satisfaction and service quality on membership renewal: A study on Malaysian credit card holders. Journal of Management World, [S. l.], v. 2024, n. 1, p. 21–29, 2024. DOI: 10.53935/jomw.v2024i1.271. Disponível em: https://academiainsight.com/index.php/mw/article/view/753. Acesso em: 14 jun. 2026.