STEPHENS, Alan J.; DWYER, Jane M. Culture Barriers to Customer Relationship Management: An Assessment of the Impact of Customers Experience in Organisations. Journal of Management World, [S. l.], v. 2021, n. 4, p. 214–221, 2021. DOI: 10.53935/jomw.v2021i4.174. Disponível em: https://academiainsight.com/index.php/mw/article/view/1143. Acesso em: 30 may. 2026.