Multidimensional Perspective on the Construction of Smart Canteens in Colleges and Universities: Integrated Framework, Practical Challenges, and Optimization Paths

Abstract

Digital transformation and the concept of sustainable development are profoundly reshaping the logistics service system in colleges and universities. As a key hub of campus life, the smart construction of canteens has transcended the scope of mere technological upgrading and evolved into a systematic reform involving the reconstruction of service models, the innovation of management concepts, and the optimization of user experience. Based on the service-dominant logic and the theory of green service systems, this paper constructs a three-dimensional integrated analytical framework of "technology-process-management" for smart canteens in colleges and universities, and systematically expounds on its core connotations in terms of the deployment of intelligent facilities, the reconstruction of standardized processes, and the establishment of an integrated management platform. Combining cutting-edge research results and practical cases at home and abroad in the past five years, this paper focuses on analyzing the practical bottlenecks existing in the current construction, such as poor technology integration, lack of data governance, barriers to user acceptance, and dilemmas in sustainable operation. Furthermore, the study proposes optimization paths including strategic planning guidance, scenario-based design implementation, privacy protection enhancement, and collaborative innovation promotion, aiming to promote the paradigm transformation of smart canteens from "efficiency-oriented" to "value co-creation", and provide theoretical support and practical guidance for building a new generation of campus catering service ecosystem that integrates efficiency, human-centricity, and green development.