Measuring The Impact of Applying the Dimensions of Total Quality for Some Iraqi Private Banks on Financial Capacity using Ordinal Logistic Regression

Abstract

In this article , we aims to analyze the impact of applying the dimensions of total quality  on the financial capability in some of Iraqi banks listed in the Iraq Stock Exchange, namely (Middle East Investment Bank of Iraq - National Bank of Iraq - International Development Bank - Islamic Bank of Iraq - Mansour Investment Bank). A questionnaire was applied that includes four main axes of total quality, which are (customer focus, continuous improvement, and senior leadership commitment, decision-making). The questionnaire included 20 questions for each axis. In addition, financial capability was evaluated using five dimensions, which are (knowledge, skill, behavior, confidence, attitude), and each dimension included five questions.we used ordinal logistic regression to measing the effect of there on others, The results also showed a strong relationship between the application of the dimensions of total quality and financial capability, indicating that the application of these dimensions has a positive impact on financial capability. The results also showed that knowledge comes at the forefront of the dimensions of financial capability in terms of importance, followed by attitude, then confidence, and finally skill and behavior. The results of the analysis showed that confidence was the most consistent dimension among the sample members, indicating the participants’ agreement on the importance of this dimension.